Over the last few years the Council has undertaken a review of all its services under its Best Value Programme in accordance with the Local Government Best Value Act NI 2002. The Act places a clear statutory duty on all Councils in Northern Ireland to pursue continuous performance improvement. As a follow on to this the Council as part of its performance management framework has developed detailed Departmental plans to deliver on its Way Forward Document, which is its Corporate Plan. These are reviewed regularly and progress reported to Council.
The Council has taken the decision to adopt and apply for the Customer Service Excellence standard on a corporate basis and is using this standard to underpin its performance management framework.
The Council is currently preparing its Corporate Plan for the period 2009-11 which will bring the current Council up to the Review of Public Administration in May 2011. This Plan will be posted on the website once it has been adopted by Council.
To Download Statement of Priorities 2005-2009 document Click Here.
For further information on the Performance Management contact
Mrs Regina Mackin
028 3031 3095
regina.mackin@newryandmourne.gov.uk