Many people are injured each year as a result of
faulty goods. The Environmental Health Department has an important
role to play in ensuring the safety of consumer goods on sale in
this area.
Officers from the Department have a wide range of
powers to enforce consumer safety legislation. The main pieces of
legislation are:
• The Consumer Protection Act 1987
• The General Product Safety Regulations 2005
Part of our role is to visit suppliers and inform
them about laws that apply to their products. Officers also test
a wide range of consumer goods on a routine basis to ensure they
meet the relevant safety standards. Testing may be carried out in-house
or alternatively products may be sent to an approved test house
for further examination.
Complaints
We also investigate complaints about the safety
of goods purchased by consumers.
If you have bought a product, which you feel is
unsafe, you can contact us and we will investigate your complaint.
Any action taken as a result of your complaint will
relate to the safety of the product only – we do not get involved
in issues relating to refunds or compensation.
