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Environment
\ The Building Control Service
\ Customer Charter
Customer
Charter
Our
promise:
To be a valued service that protects people and the environment
by ensuring safe, sustainable and accessible buildings for all.
We
promise:
- a warm and
courteous welcome.
- an equitable,
value for money services to our customers and for our citizens.
an open and helpful service.
- to measure
and publish our performance against our service standards monthly.
- implementation
of our empowering legislations to be in line with the Concordat
Principals (copy available at Reception).
- improvements
in public awareness of our services.
- the provision
of easy to understand up to date information about our services.
- a prompt
and helpful response to enquiries.
- to service
to all parts of the community.
- to answer,
publish and review all service complaints.
How
you can help us improve
We welcome your suggestions for improving our services and will
frequently carry out customer surveys to ensure that we meet your
needs. We invite you to make comment in one of our Customer Comment
Books, which are available at the Reception Desk and in the Interview
Room, or alternatively speak to a member of our staff.
Customer
Charter Forms
The results of the Visitor Satisfaction Survey are displayed on
a board opposite the Reception Desk.
Customer
Charter News
Newry and Mourne Building Control Department provides regular feedback
to its customers on performance against the service standards. During
the last 36 months we implemented the following sample of improvements
as a result of customer comments and suggestions:
- The division
of the district into six domestic and two commercial self managed
areas.
- The introduction
of flexible working hours improving our response to inspection
requests.
- The introduction
of Building Regulation Clinics making our services more accessible
in the more peripheral areas of the District, e.g. Crossmaglen
and Kilkeel.
- The introduction
of Service Level Agreements for Building Regulations and Licensing
Services, enabling more equitable standards.
- All surveyors,
technical officers and managers have mobile phones improving communication
with our customers.
- More open
and helpful responses to on-site and plans evaluations, enabling
Agents and Builders to understand better the legislative requirements.
- The development
and publishing of advice documents explaining our services to
our customers and citizens.
We welcome your
suggestions for improving our services. Our Customer Charter can
be produced in Braille, photocopied in large print format and provided
on audio tape on request. If you have any comments or would like
further information about our Customer Charter please contact the
Reception Desk on +44(0)28 30313000 or E-Mail
buildingcontrol@newryandmourne.gov.uk
Newry and mourne
Building control ... working for you
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