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Environment \ The Building Control Service \ Customer Surveys Leagan Gaeilge

Customer Surveys

Comparison of Customer Surveys carried out independently

 
2007
2008
2009
Information regarding Surveyors
%
%
%
Helpfulness of Surveyors
90
95.5
97.3
Surveyors – Problem Solving Skills
92.5
97
98.2
Accessibility of Surveyors
75
90
88.3

 

Information regarding Business Support
%
%
%
Politeness of Business Support
100
98.3
98.7
Helpfulness of Business Support
100
94.8
98.2
Accessibility of Business Support
95
98.3
99.3

 

General Information
%
%
%
Information Easy to Understand
90
98.3
93.9
Would you like information available in large print (answer in % as yes)
0
1
0
Would you like information available in Braille (answer in % as yes)
0
0
0
Would you like information available in another language (answer in % as yes)
0
0
0
Would you like information available in audio format (answer in % as yes)
0
0
0
Would you like information available in other formats (answer in % as yes)
-
0
0

 

 
2007
2008
2009
General Comments
%
%
%
Overall Satisfaction with Building Control
82.5
96.5
97.9
Individuals aware of the complaints procedure
75
56.5
62.9
Individuals who made a Complaint
1.25
4.3
1.4
Individuals Satisfied with the Handling of the Complaint
90
100
100
Satisfaction of previous suggestions made to improve the Building Control Department
-
-
98.5
Overall % of Individuals who made additional comments
87.5
15.8
87.3


 

 

 

 


 

 



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